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Manage Your Order

Tracking Order

Return Order

Frequent questions

Delivery options

How long do deliveries typically take?

How can I return a purchase?

Help topics

Fraudulent websites

Purchases

Payment

Shipping

Returns, cancellations and exchanges

Cookies

What kind of guarantees are offered for online purchases?

How can I cancel my order if I change my mind?

How can I return a purchase?

When will I get my refund if I return an order online?

Returning orders paid by cash on delivery (COD), bank transfer, GiroPay, or Mister Cash

Can I track the progress of my online return?

Return conditions

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