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      Frequent questions

      Help topics

      What kind of guarantees are offered for online purchases?

      How can I cancel my order if I change my mind?

      How can I return a purchase?

      How can I exchange my purchase for a different size?

      When will I get my refund if I return an order online?

      Returning orders paid by cash on delivery (COD), bank transfer, GiroPay, or Mister Cash

      Can I track the progress of my online return?

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      Image of gift Bag photo

      Your NNormal shoes come with a free gift!

      Buy a pair of NNormal shoes and get a free pair of black running socks.
      1. Add your favourite NNormal Tomir (Tomir 01, Tomir 02, Tomir WP) or NNormal Kjerag 01 shoes to the cart. 2. Once you are ready to order, copy the following code and paste it into the “Promotional code” box in the cart: FREESOCKS24 3. The socks will be automatically added to your cart. 4. Complete your purchase.