Stores
NNormal’s
Lifetime Repair Guarantee
Free local repair. By expert cobblers.
Replacing shoes has a big impact on the environment. Which is why we’re proud to introduce our Lifetime Repair Guarantee. Partnering with the global network of Vibram-certified cobblers, we now offer free minor repairs on all our shoes. Because we’re committed to making less – and reducing our footprint, every way we can.
Start your repair
So far the Guarantee applies in: France, Italy, Portugal and Spain.
How the repair program works
Fill out the simple repair form. We’ll review your case. If it’s approved you have two options.
If you live within 10km of a Vibram-certified cobbler, drop them off there.
If you live further than 10km, we’ll organise an easy shipment for you.
Your repaired shoes will be ready for pick-up (or delivered back to you) within a week.
Start your repair
Our Lifetime Repair Guarantee: the deep dive
What can be repaired?
Our Guarantee covers:
Areas on a shoe that have become unglued (e.g. the toecap).
Threads / stitches that have come loose.
If you’re not sure if you’re covered by the Lifetime Repair Guarantee, just submit a repair form and our Customer Service team will assess your claim.
The Guarantee doesn’t cover major repairs, like resoling, or damage in the uppers or midsoles. If you need bigger repairs, we can share with you a list of cobblers who offer expert, certified and affordable repair services.
Do I need to take my shoes to the cobbler / shoe repair shop?
As part of our low-impact commitment, we’re asking everyone within 10km of their Vibram-certified cobbler to take their shoes there in person. This also speeds up the process, so you’ll get your repaired shoes back quicker.
If you live further than 10km, we’ll arrange an easy (and free) shipment with a courier service.
If there’s a reason why you can’t make it to your local cobbler (e.g. an accessibility issue) then let our Customer Service team know and we’ll work out a solution together.
In which countries is the Guarantee available?
So far the Guarantee applies in: France, Italy, Portugal and Spain.
Don’t see your country? We’re on it… More coming soon.
If there’s a reason why you can’t make it to your local cobbler (e.g. an accessibility issue) then let our Customer Service team know and we’ll work out a solution together.
Is there a Vibram-certified cobbler near me?
Great question: have a look here.
Need to replace a sole?
Learn more about our affordable Resoling Program.
Start your repair
Replace less. Care more.
Durability is about teamwork. We never stop researching, innovating and testing to make our products as hard-wearing, long-lasting, and trail-crushing as possible. And we’re also committed to helping you play your part. By caring for and repairing your gear, you extend its lifecycle. That plays a huge role in treading lighter, and helping our shared planet to thrive.
Want to know more about cleaning and caring for your products? We got you…
Learn more
Your NNormal shoes come with a free gift!